Bizdial Contact Center Platform

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Prior Auth & Claims Resolve for

Health Care Providers
PreAuth & Claims Resolution solutions

Omnichannel
Contact Center Platform

IT Consultancy
Technical consultants

Full-stack Custom
Web Application Development

PATENTED TECHNOLOGY

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INTELLIGENT MODULE FULLY CUSTOMISED

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PATENTED TECHNOLOGY

Bizdial Full-fledged
Contact Center Platform

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INTELLIGENT MODULE FULLY CUSTOMISED

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ADVANCED TECHNOLOGY

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BOOST YOUR SALES
& SERVICE

Customer servicing and retention are better when customer data is easily accessible by everyone who needs it in the organization. Agents may interact with specialists across your whole organization to resolve customer concerns when the contact center and the rest of the organization are all on the same communications platform.

ON-PREMISES / CLOUD OFFERINGS
OMNICHANNEL
MULTICHANNEL
EASY TO MANAGE
BEST OF THE BREED
EASY TO SETUP
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Bizdial Contact Center Platform

The bizdial call center platform enables you to manage omnichannel interactions via voice, email, chat, and social media. Our intuitive platform includes AI, automation bots, and tools to help you craft the best customer experience while having an efficient workforce and reducing operations costs. Single-pane dashboards for agents and managers provide real-time visibility into key performance indicators enabling managers and agents to make informed decisions quickly, leading to enhanced efficiency, productivity, and customer satisfaction.

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    Customer Self-Service

    Customer Self-Service

    Empower your customers with 24/7 self-service assistance with speech enabled IVR, Voicebots, and Chatbots to resolve issues faster and readily provide information with the ability to easily transfer interactions to a live agent.

    Automatic call distribution (ACD)

    Automatic call distribution (ACD)

    Route incoming calls to the most appropriate agent based on skills, availability, or other criteria.

    Interactive response (IVR)

    Interactive response (IVR)

    To provide self-service options for callers such as account balance inquiries, order status, and other frequently asked questions.

    Call recording and monitoring

    Call recording and monitoring

    A smooth and efficient IVR experience can help build brand loyalty and improve a business's reputation.

    Outbound Dialing

    Outbound Dialing

    For proactive customer outreach, such as appointment reminders, surveys, and marketing campaigns.

    Call scripting and screen pop-ups

    Call scripting and screen pop-ups

    To guide agents through calls and provide context, including customer history, preferences, and previous interactions.

    Call queuing, call back, and hold options

    Call queuing, call back, and hold options

    For efficient call handling and allowing customers to wait for the next available agent without losing their place in line.

    Call conferencing and transfer

    Call conferencing and transfer

    For collaboration and issue resolution, enabling agents to bring in experts or supervisors to assist with complex inquiries or escalations.

    Real-time reporting and analytics

    Real-time reporting and analytics

    To track call center performance and identify areas for improvement, including average handling time, first call resolution, customer satisfaction, and agent productivity.

    Single pane dashboards

    Single pane dashboards

    provide a consolidated view of all information the agents need to assist the customers in the best manner possible. In addition, managers view the entire call center operation.

    Integrated AI-powered tools

    Integrated AI-powered tools

    help your business deliver personalized support faster and more efficiently than ever before. Including natural language processing, speech recognition, and predictive analytics.

    GET THE RIGHT TOOLS,
    BE READY FOR TOMORROW

    Customer expectations are higher than they have ever been. Meeting customers' expectations necessitates having the appropriate tools, people, and tactics in place. So, we provide unique, personalized experiences that your consumers will appreciate. You can scale to meet both client preferences and company requirements. You can always put consumers first with our broad capabilities and innovative features.

    On-Premise or Cloud

    Virtual Call Center

    Inbound Contact Center

    Outbound Contact Center

    Automated Dialers

    HELPING YOU IN THE ERA OF REMOTE WORKING

    Your call center employees are critical assets in your efforts to provide excellent customer service. How can you enable them to contribute to a high-performing team when they work from home?

    Our on-premise and cloud contact center solutions, designed for organizations and agencies of all sizes, include extensive features like voice and digital interactions, reporting, recording, agent optimization, and analytics tools. Furthermore, our user interfaces put you in command. No more waiting for IT to make changes to agent setup, interactive routing, and other features. With Bizdial, we help you scale quickly, connect reliably and reduce costs.

    AI Integrated

    Our AI-integrated contact center platform allows us to integrate your customer data from databases and make it available for your agents to better assist your customers. We can also analyze and predict customer behaviors and help ensure that they receive highest quality service and support.

    CRM Integration

    We integrate contact center software with CRM systems to enhance your customers' experience. It helps make informed decisions across your business verticals and increases agent productivity.

    Intelligent routing

    With the integration of intelligent routing with your business’ call center, you will be able to handle challenges quickly. Your network will instantly identify callers and handle their queries.

    Interactive Voice Response

    Integrating Interactive Voice Response or IVR with a cloud contact center is the perfect way to improve service quality by automating the workflow. It also allows you to manage customer support systems more efficiently and provide a better omnichannel approach to businesses.

    Call And Screen Recording

    We also record calls and do a screen recording of the calls between our agents and customers with our on-premise call center software to assess the agent's performance better and monitor the interactions easily.

    Live Call Transfer

    We also provide auto dialer software to efficiently transfer live calls to the correct department or the right person within the same department for faster query redressal.

    Call Masking

    As an outbound contact center, we provide call masking technology so that your customers' sensitive information remains secure and curbs all vulnerable loopholes. It also helps us improve call quality by earning customers' trust.

    Live Panel

    With our latest live panel solutions, businesses can now monitor the performance of their sales and customer service agents. It gives them a closer look at the team handling cloud-based contact center solutions.

    Toll-free calls

    Toll-free numbers work seamlessly with our cloud-based call center solutions and provide business owners a huge advantage over traditional calls. Toll-free calls with cloud communication make for great platforms providing maximum uptime and a robust infrastructure.

    Multi-level IVR

    Incorporating Multi-level IVR with our outbound dialer considers your customers' experience and shapes them into a smooth querying and grievances process.

    Recorded conversation

    It does not require us to stress how important the relationship between a client and call center agent is. To ensure that your business is not experiencing a negative impact from our cloud call center conversations, we record every call with clients to improve communication and quality control.

    Automated Bot Conversations

    We integrate automated dialers and automated bot conversations with our cloud call center services to reduce time-consuming tasks of sorting the important messages, felicitate live conversations with clients around the clock and boost sales of businesses with a fast response rate.

    Built-in Quality Management

    We use a built-in quality management process to highlight some of the most common issues among the customers to improve our communication. It allows us to provide a more consistent customer experience for your business by ensuring that the interaction meets a set standard.

    Data security

    We combine the latest technological solutions, procedures, and policies that will help us protect cloud-based solutions and our client's data from any cyber threat. We leverage a wide array of data protection methods from authentication to encryption and everything to protect your data.

    AI Integrated

    Our AI integrated cloud contact center solutions allow us to scan customer complaints from databases and deliver faster solutions. We can also analyze and predict our customer behaviors and ensure that they receive high-end solutions from us.

    AI Integrated

    Our AI integrated cloud contact center solutions allow us to scan customer complaints from databases and deliver faster solutions. We can also analyze and predict our customer behaviors and ensure that they receive high-end solutions from us.

    AI Integrated

    Our AI integrated cloud contact center solutions allow us to scan customer complaints from databases and deliver faster solutions. We can also analyze and predict our customer behaviors and ensure that they receive high-end solutions from us.

    Data security

    We combine the latest technological solutions, procedures, and policies that will help us protect cloud-based solutions and our client's data from any cyber threat. We leverage a wide array of data protection methods from authentication to encryption and everything to protect your data.

    SEAMLESS INTEGRATIONS

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    Frequently Asked Questions

    1. How does using a contact center solution help my business?

    Bizdial’s contact center solutions help improve agent efficiency at reduced costs and provide enhanced security and greater scalability with a better customer experience.

    2. What is the difference between on-premises and cloud solution offering?

    The on-premises solution is installed on the company’s internal servers in the company’s data center.

    The cloud solution is hosted on Bizdial’s servers in a highly secure cloud server provider’s environment.

    3. How reliable is Bizdial with its cloud call center software?

    Bizdial has one of the most reliable cloud call center software that provides 99% uptime and 24/7 customer support via phone, email, and chat.

    4. How is an outbound call center beneficial for small businesses?

    As a small business or start-up owner, you are always searching for ways to build your business. An outbound call center will manage your outgoing communication that might target your potential customers and buyers. We leverage several modes of communication such as phone calls, email, and SMS.

    5. Why should I utilize a call center platform for my business?

    As your business and customer base grows, keeping track of them becomes nearly impossible. With our call center software, you will be able to connect with your customer with a personalized professional message to greet them, and solve their customer servicing and support needs.

    6. Can I use call center software solutions for better call routing?

    Yes, you can indeed use call center software solutions to directly connect with available agents, get real-time updates, and get your calls answered quickly. This enhances your customers’ experience and increases customer satisfaction and retention.

    7. Are Bizdial solutions and services available worldwide?

    Yes, Bizdial solutions and services are available across the globe. We have already worked with several companies across multiple verticals and helped them improve customer relations with our targeted solutions and prompt services. From integrating AI to monitoring customers’ calls and complaints live, we have helped brands create a strong image within their industry.

    Bizdial Partners with Forsyth County Department of Health for covid vaccine appointment scheduling call center

    Unfortunately, the physicians surveyed by the AMA are not alone. Another survey revealed that 84% of healthcare professionals believe the burden of precertification processes is extremely high. 86% of surveyed physicians also said that the liability of precertification processes has worsened over the past five years.


    Delight Customers
    Empower Employees

    Bizdial customer experience platform is highly secure and can be integrated with your CRM, database, business applications, and social media to provide a unified multi experience (MX) for your customers and employees alike.

    Engage customers via their choice of channel to communicate with your company (CS, HR, sales and other departments) via Voice, email, chat, social media, or SMS. Let us increase your brand loyalty, reduce cost, help retain your employees, and live our passion...

    To design and deliver the best Customer Experience for your business!
    Improve Your Business

    Bizdial Contact Center Platform

    Automated Dialers
    Virtual Call Center
    Inbound Contact Center
    Outbound Contact Center
    On Premise Call Center Software
    We are Multiexperience experts... put us to work for you!

    Mesmerize your customers, make your employees happy, save money in the process, and challenge us to deliver our best work yet!

    We can streamline CX, UX, MX, and any other X! Bring it on...What more is life all about?
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    GET

    Contact Center
    Features

    Self Service
    Arranging self-service applications or IVR to present efficient operating services to help improve customer experience.
    Reporting & Analytics
    Presenting actionable insights to improve employee and customer experience.
    Proactive Outbound
    Introducing proactive outbound communications to improve customer value and business profits.
    Helpdesk & CRM
    Helping to create a long-lasting professional bond with potential customers.
    Intelligent Routing
    All set with promising customer service through efficient operational values and routing.
    Agent Desktop Tools
    Improving agent experience for better customer help.

    Working On A Contact Center Focusing On More Than Just Calls

    Custom Agent Dashboard

    The cloud-centric Bizdial dashboard presents various customization options. With powerful features crafted into a single pane agent working station, you can present the best information to get the task going on time. All the instant information about customers will help out the agent to present top-notch services and make notes for future references. Now, agents can customize the dashboard for getting hands-on organizational needs within one workstation.

    Scalability

    Scalability is another plus point of the Bizdial contact center. It can meet various demands without any service interruption. This platform uses just one module or a combination of multiple ones to match people’s evolving demands.

    Business Continuity/Disaster Recovery

    The cloud-centric approach ensures that the center is always live. You can access this powerful communication platform from anywhere through a strong internet hold. As the agent workspace is in the cloud also, communication between customers and employees remains smooth. Agents can further switch operation models through the admin panel. So, there will be a continued business flow, even during a disaster situation!

    Traverse

    Bizdial is one customized intelligent module to traverse IVRs automatically and add major information. This is one patent-pending technology designed for outbound agents. The main goal is to make the process streamlined and reduce the minutes for every call. The work processes remain automated to help make calls with the click of a button. Traverse helps the firm to see employee value by adding tools to make jobs easier. It increases the level of productivity as well.

    Typically, continued call flow forces agents to manually make the calls, follow the procedures and add account information through IVRs, without wasting time. With multiple processes down the line, it can be challenging for agents, making the process really stressful. It means that within a given time, there are various new agents still in the move to create expert-level knowledge. It causes the lower first call resolution, leading towards the lower satisfactory result. For them, Bizdial is here to boost the satisfactory level and increase agent productivity. All these can be done at a reduced cost.

    bizdial traverse

    The right people

    Quickly cultivate optimal processes and tactical architectures. Completely iterate covalent strategic theme

    A correct fit

    Precisely disseminate superior deliverables whereas web-enabled application architectures.

    People Staying

    Continually reintermediate integrated processes through technically sound intellectual capital.

    Further progress

    Dramatically disseminate standardized metrics after resource leveling processes change.
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    CREATE GREAT TEAM ENVIRONMENT

    Get your Business
    Right up there!

    Capitalize on low hanging fruit to identify a ballpark value added activity to beta test.

    Appropriately empower dynamic leadership skills after business portals. Globally myocardinate interactive supply chains with distinctive quality vectors. Globally revolutionize global sources through interoperable services. Efficiently innovate open-source infrastructures via inexpensive materials.

    Appropriately empower dynamic leadership skills after business portals. Globally myocardinate interactive supply chains with distinctive quality vectors. Globally revolutionize global sources through interoperable services. Efficiently innovate open-source infrastructures via inexpensive materials.

    Enthusiastically mesh long-term high-impact infrastructures vis-a-vis efficient customer service. Professionally fashion wireless leadership rather than prospective experiences. Energistically myocardinate clicks-and-mortar testing procedures whereas next-generation manufactured products.

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    MORE THAN JUST HR

    From your problem
    To sustainable solution

    Efficiently unleash cross-media information without cross-media value. Quickly maximize timely deliverables for real-time schemas. Dramatically maintain solutions.

    STEP 1Your Problem

    Proactively envisioned multimedia based operational change expertise and cross-media growth strategies.

    STEP 2Our Observance

    Seamlessly visualize quality intellectual capital without superior operational change collaboration and idea-sharing.

    STEP 3Our Suggestions

    Capitalize immersion along the information highway will close the loop on focusing solely on the bottom line.

    STEP 4Your Success

    Seamlessly empower fully researched growth strategies and interoperable internal or organic sources.
    OUR OFFICES

    Get in Touch

    Come and visit our quarters or simply send us an email anytime you want. We are open to all suggestions from our clients.
    Address
    Bloomsbury Square,
    London WC1B 4EA
    Email us
    info@avantage.co.uk
    office@avantage.co.uk
    Call us
    020 7946 020
    020 7996 223

      OUR SUCCESSES OVER THE YEARS

      Stats talk
      For themselves

      Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line. Override the digital divide with additional clickthroughs from DevOps.
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      Client Success

      Proactively envisioned multimedia based expertise and cross-media growth strategies.
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      Advices given

      Seamlessly visualize quality intellectual capital without superior collaboration.
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      Businesses guided

      Completely pursue scalable customer service through scalable proactive metrics.
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      Awards achieved

      Seamlessly empower fully researched growth strategies and interoperable organic sources.
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      What does Avantage do?

      Collaboratively administrate turnkey channels whereas virtual e-tailers. Objectively seize scalable metrics whereas proactive e-services. Seamlessly empower fully researched growth strategies.
      Why Avantage?

      Avantage helps small companies (less than 500 employees) that are in need of a Human Resources Professional on a part time basis relieving the overwhelmed owner or office manager of the daily tasks surrounding recruitment, HR, benefits or payroll.

      When do I need HR Services?

      In order to grow any business, you need more people. People management takes time, and if not managed well, you lose people which takes even more time and money. If that’s not enough, the rules of people management is contantly changing. It is almost a full time job keeping up with the latest requirements with attending training and professional groups, and professional reading.

      Our experienced HR consultants can respond to the human resource needs that you simply don’t have the time, expertise or resources to address effectively.

      Is HR Consulting Expensive?

      Hiring an experienced HR professional on staff is more expensive than hiring a consultant.

      According to Businessweek Magazine, employers can save up to 30 percent by hiring an independent contractor because they avoid paying payroll taxes, unemployment insurance, workers’ compensation and disability, as well as benefits that include pensions, sick days, health insurance and vacation time.

      Does small business need compliance?

      No matter how small your company is, there are some federal and state regulations that apply to your company.  More than 15 federal regulations apply to businesses with less than 15 employees, and the amount of regulation only increases from there as you add employees.  Regulations and legal interpretation change constantly.

      Having a seasoned HR professional on your side is a great way to reduce legal risks of regulation violations and lawsuits, especially in society that filing a lawsuit is commonplace.

      Frivolous lawsuits are an all-too-common problem for small businesses. There is almost no risk to trial attorneys or their clients for bringing even absurd cases to court. While large companies routinely retain attorneys and have the financial means to protect themselves from frivolous lawsuits, small businesses aren’t quite as prepared. Regardless of whether there is any truth to the claim, the small business owners will have to hire attorneys and will typically incur legal fees even if they win the case.

      HR recruiting vs recruiting company

      Finding the right employee to fill a position is vital to the future of your company and is a time consuming process. According to a small business survey, 30% of small business failures are blamed on poor hiring decisions.  We get to know your company’s culture, the challenges, and the benefits, so we can be the face of your company and market your job openings as a personal extension of you at a reasonable price.

      Recruiters typically charge anywhere from 20 to 35 percent of the starting salary while we charge an hourly rate.  Recruiters have competing interests they are trying to please (trying to meet your deadlines, their agency deadlines, working with multiple companies and multiple positions) and the temptation is very real to push through a candidate that may not be right for the role. They don’t have a long term relationship with your company.  We are only trying to please you, and get you the best candidate.

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