IVR Testing & Monitoring

The Solution

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Bizdial’s Cloud-Based Web App Solutions are Revolutionizing Pre-Certification Processes at Payer Connect

In the past 24 months, millions of Americans have had to delay/cancel their hospital visits. Due to the COVID19 pandemic, doctors were prioritizing the health and protection of at-risk patients over others.

These delays were frustrating, but they made sense. Currently, vaccines and safety protocols are helping doctors resume appointments as usual. But, thousands of patients still face delays every day because their doctors face a different type of man-made crisis.

We’re talking about the lengthy and laborious precertification processes that all patients and doctors have to undergo. At Bizdial, we’re focused on providing customized solutions to doctors’ offices & hospitals that want to optimize these lengthy precertification processes.

We believe that digitizing the precertification or preauthorization process is a critical need in the healthcare industry. Let’s explore the challenges patients and doctors face due to archaic and time-consuming precertification processes.

The Importance of IVR Testing

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IVR Testing & Monitoring

IVR (Interactive Voice Response) systems have become critical to customer service in today’s fast-paced business environment. These systems allow customers to interact with a business quickly and efficiently, providing information and resolving issues. However, if the IVR system is slow or unresponsive, it can frustrate customers and harm the company’s reputation. Our IVR testing solutions ensure that the system works properly and provides the best customer experience possible.

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    Doctors’ Office
    Features

    Bizdial Visual IVR Menus
    Self Service
    Deploy self-service applications(IVR) to optimize operational efficiency and enhance customer experience.
    Reporting & Analytic
    Tune customer and employee experience by gaining actionable insights on contact center performance.
    Proactive Outbound
    Maximize customer value and business profitability with proactive outbound communications.
    Helpdesk & CRM
    Create long-lasting relationships with your customers.
    Intelligent Routing
    Deliver exemplary customer experience while driving operational efficiency with intelligent routing.
    Agent Desktop Tools
    Enhancing agent experience to ensure better customer experience.
    Bizdial Visual IVR Menus

    Functional Testing

    Functional testing ensures that the IVR system works appropriately. Menu options, call transfers, voice recognition, and keypress recognition are all tested.

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    Performance Testing

    Performance testing examines the IVR system’s response time, load handling capacity, and stress handling capability. It ensures the IVR system can handle high call volumes without crashing or slowing down.

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    Regression Testing

    Regression testing ensures that any changes to the IVR system do not interfere with its current functionality. It entails retesting previously tested functionality to ensure they continue functioning properly.

    Features of IVR Testing

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    Customized Test Scenarios

    Our IVR performance testing solutions cater to your business’s specific requirements and scenarios that customers are likely to encounter.

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    Realistic Test Data

    Our testing solutions use actual test data to ensure that the IVR system is tested under real-world conditions, giving you confidence in the system’s performance.

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    Comprehensive Testing

    Our testing solutions cover all components of the IVR system, including hardware, software, and networks, ensuring that the system is tested end-to-end.

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    Scalable

    Our solutions are scalable to meet the needs of your business. As your business grows and your customer base increases, our solutions give you the flexibility to scale the testing to ensure your IVR system performs at its best.

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    Automated Testing

    Our testing solutions use computerized tools which reduce the time and resources required for testing, improving efficiency and accuracy.

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    Compliance Testing

    Our testing solutions ensure your IVR system complies with regulations and standards such as PCI DSS and HIPAA.

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    Reports and Analytics

    Reports and Analytics: As a standard part of each test, we provide detailed information and analytics to help identify and fix issues quickly.

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    Expert Support

    Expert Support IVR performance testing requires a high level of knowledge, and our team of experienced professionals who can provide support and guidance is readily available throughout the testing process.

    SEE WHAT A SINGLE PLATFORM SOLUTION CAN DO FOR YOU

    IVR Discovery and
    Documentation Testing

    Many enterprises have an updated IVR system, but they lack current call flow and customer journey documentation. Companies in this position have to either manually explore their IVR software or deploy system changes based on risky assumptions and hope for the best.

    Many enterprises have an updated IVR system, but they lack current call flow and customer journey documentation. Companies in this position have to either manually explore their IVR software or deploy system changes based on risky assumptions and hope for the best.

    IVR Discovery and
    Documentation Testing

    Many enterprises have an updated IVR system, but they lack current call flow and customer journey documentation. Companies in this position have to either manually explore their IVR software or deploy system changes based on risky assumptions and hope for the best.

    Many enterprises have an updated IVR system, but they lack current call flow and customer journey documentation. Companies in this position have to either manually explore their IVR software or deploy system changes based on risky assumptions and hope for the best.

    The right people

    Quickly cultivate optimal processes and tactical architectures. Completely iterate covalent strategic theme

    A correct fit

    Precisely disseminate superior deliverables whereas web-enabled application architectures.

    People Staying

    Continually reintermediate integrated processes through technically sound intellectual capital.

    Further progress

    Dramatically disseminate standardized metrics after resource leveling processes change.
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    CREATE GREAT TEAM ENVIRONMENT

    Get your Business
    Right up there!

    Capitalize on low hanging fruit to identify a ballpark value added activity to beta test.

    Appropriately empower dynamic leadership skills after business portals. Globally myocardinate interactive supply chains with distinctive quality vectors. Globally revolutionize global sources through interoperable services. Efficiently innovate open-source infrastructures via inexpensive materials.

    Appropriately empower dynamic leadership skills after business portals. Globally myocardinate interactive supply chains with distinctive quality vectors. Globally revolutionize global sources through interoperable services. Efficiently innovate open-source infrastructures via inexpensive materials.

    Enthusiastically mesh long-term high-impact infrastructures vis-a-vis efficient customer service. Professionally fashion wireless leadership rather than prospective experiences. Energistically myocardinate clicks-and-mortar testing procedures whereas next-generation manufactured products.

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    Improved Customer Experience

    Improved Customer Experience

    By ensuring that the IVR system functions optimally, customers can receive quick and efficient responses to their queries, leading to a better customer experience.

    Reduced Costs

    Reduced Costs

    By identifying and fixing issues early in the testing process, businesses can reduce the cost of repairing problems later, saving time and resources.

    Compliance

    Compliance

    IVR systems that handle sensitive information must comply with regulations and standards such as PCI DSS and HIPAA. Our testing solutions ensure that the system complies with these regulations, reducing the risk of data breaches and associated costs.

    Competitive Advantage

    Competitive Advantage

    A well-designed and properly functioning IVR system can provide a significant competitive advantage, setting a business apart.

    Improved Business Reputation

    Improved Business Reputation

    A smooth and efficient IVR experience can help build brand loyalty and improve a business's reputation.

    Investing in IVR performance testing solutions is critical for businesses that want to ensure a quality customer experience, identify and fix issues, ensure compliance, save time and resources, and improve business reputation. Our IVR performance testing solutions provide customized testing scenarios, realistic test data, comprehensive testing, automated testing tools, and compliance testing, ensuring your IVR system functions optimally and deliver the best possible customer experience.

    Bizdial Partners with the Maryland Department of Health (MDH) Medicaid Eligibility Verification System (EVS) on the MD Think platform