An intelligent module custom designed to automatically traverse IVRs and input key information. Deploying this patent pending technology for outbound calling allows agent processes to be streamlined while significantly reducing minutes per call. Work processes for each agent are automated to allow making calls with a click of a button. One of the key features of Bizdial, Traverse helps organizations show employee value by deploying tools that make their job easier and increase productivity.
Typical call flows require agents to manually make calls, follow call processes, and input account information through IVRs wasting valuable agent time. With many manual processes to follow, it becomes a challenging job for agents resulting in increased stress, absenteeism, and staff turnover. This means that at a given time, there are multiple “new” agents still in the process of building expert level knowledge and skills causing lower first call resolution or increased call duration leading to lower customer satisfaction. Bizdial is an ideal solution to boost customer satisfaction, increase agent morale & productivity, and reduce operations cost. Contact us today to schedule a demo!
The Doctor’s Solution from Bizdial is a comprehensive multifunctional tool that streamlines doctor and insurance company contact. Our smart system integrates with your existing phone that functions intelligently while interacting with the insurance company. This eliminates the need to hold the phone call and wait for the insurance agent to respond. Our program runs on a cloud-based platform, ensuring a well-managed and structured system that can be exactly adjusted to the demands of healthcare professionals.
Avantage helps small companies (less than 500 employees) that are in need of a Human Resources Professional on a part time basis relieving the overwhelmed owner or office manager of the daily tasks surrounding recruitment, HR, benefits or payroll.
In order to grow any business, you need more people. People management takes time, and if not managed well, you lose people which takes even more time and money. If that’s not enough, the rules of people management is contantly changing. It is almost a full time job keeping up with the latest requirements with attending training and professional groups, and professional reading.
Our experienced HR consultants can respond to the human resource needs that you simply don’t have the time, expertise or resources to address effectively.
Hiring an experienced HR professional on staff is more expensive than hiring a consultant.
According to Businessweek Magazine, employers can save up to 30 percent by hiring an independent contractor because they avoid paying payroll taxes, unemployment insurance, workers’ compensation and disability, as well as benefits that include pensions, sick days, health insurance and vacation time.
No matter how small your company is, there are some federal and state regulations that apply to your company. More than 15 federal regulations apply to businesses with less than 15 employees, and the amount of regulation only increases from there as you add employees. Regulations and legal interpretation change constantly.
Having a seasoned HR professional on your side is a great way to reduce legal risks of regulation violations and lawsuits, especially in society that filing a lawsuit is commonplace.
Frivolous lawsuits are an all-too-common problem for small businesses. There is almost no risk to trial attorneys or their clients for bringing even absurd cases to court. While large companies routinely retain attorneys and have the financial means to protect themselves from frivolous lawsuits, small businesses aren’t quite as prepared. Regardless of whether there is any truth to the claim, the small business owners will have to hire attorneys and will typically incur legal fees even if they win the case.
Finding the right employee to fill a position is vital to the future of your company and is a time consuming process. According to a small business survey, 30% of small business failures are blamed on poor hiring decisions. We get to know your company’s culture, the challenges, and the benefits, so we can be the face of your company and market your job openings as a personal extension of you at a reasonable price.
Recruiters typically charge anywhere from 20 to 35 percent of the starting salary while we charge an hourly rate. Recruiters have competing interests they are trying to please (trying to meet your deadlines, their agency deadlines, working with multiple companies and multiple positions) and the temptation is very real to push through a candidate that may not be right for the role. They don’t have a long term relationship with your company. We are only trying to please you, and get you the best candidate.