Human Resource

This leading NBFC has over 15,000 employees who used to send queries by submitting tickets for many common day to day HR activities. The company had an internal call center with 10 agents that assisted with these queries and wanted to automate as much of the process as possible. We provided an AI virtual assistant solution that the employees can interact with in over 7 languages to place their query. An interactive IVR and WhatsApp assistant interacts with employees that need assistant or seeks response on their personal HR information. Only one member was needed on the call center team for complicated queries to be addressed. Providing 9 FTE saves.

A leading global pharmaceutical company has over 7500 sales representatives across India who regularly visit retail outlets for taking orders. As the sales force needed to be empowered with price points, product information, product range, promotions etc., the enterprise planned to launch their own NLP based voice trainer.

This leading Global eyewear brand has over 10,000 Retail trade partners across India. To setup direct engagement with their primary sales channel, Ray-Ban introduced Trade Partner Engagement Platform. This platform readily engages trade partners to share their thoughts, participate in MCQ format quiz, and get latest marketing materials and product information of the Ray-Ban products available across the globe. Trade partners successfully and easily use WhatsApp and NLP based IVRS to participate in contest and to keep them updated on the latest trend and upcoming products of Ray-Ban.