This leading NBFC has over 15,000 employees who used to send queries by submitting tickets for many common day to day HR activities. The company had an internal call center with 10 agents that assisted with these queries and wanted to automate as much of the process as possible. We provided an AI virtual assistant solution that the employees can interact with in over 7 languages to place their query. An interactive IVR and WhatsApp assistant interacts with employees that need assistant or seeks response on their personal HR information. Only one member was needed on the call center team for complicated queries to be addressed. Providing 9 FTE saves.